Do you feel frustrated and annoyed after talking to any
customer support? If your answer is yes, then you are not the only one with such
feelings because most of the customer supports do lousy work and they just waste
your time and they do everything in their power to annoy you. But there are
some simple tricks that can help you get better customer support and that too
without wasting your time. In case, you
are wondering that those tricks are, stay tuned and you will find the answer.
Don’t call them: If you want a quick and irritation free support
form customer care, then it is a good idea that you do not call them. I am
giving this suggestion because most of the customer care executives are quite
dumb. Many companies actually outsource their customer support work and sometime
your call could land to other continent because of this outsourcing. So, you
can understand how much they will care for you or your problems. These customer
care officers only care for their performance and many times they give you solution
to you without understanding your problem. So, if you don’t want an annoying customer
support, it will be a good idea you don’t call them.
Try the chat: Instead of calling
to a customer care you should try to have a chat. These day’s almost all these companies
offer you a chance to connect with customer support by chat. This option is similar
to call only and the other person could be at any place, but it is still better
because you can do your other work while sharing your problem. Also, in this method
you share your problem in writing that makes sure other person understand it in
much better way. As far as response time is concerned, you get a solution in
almost same time and sometime quicker as well. Also, the customer support on
chat is bit more intelligent than their counterparts on call centres. So, this
is certain that you will have much better and quicker support by this method.
Send an email: If your problem
does not need immediate solution or if you can wait for 24 to 48 hours for a
response, then sending an email is the best option. There are plenty of
benefits that you get by sending an email to them. The first benefit is that,
you just spend time for writing an email and you can share your preferred time
for response. They will respond to you on your given time. Also, not all the
people get access for mail and it remain in the hand of only few people that
have understanding and authority as well to solve your problems. They can redirect the problem to right people
and you can have quick solution without any irritation or time wastage.
Try twitter: Twitter is another
good way of having good support from any customer care. In present time, almost
all the companies have presence on twitter and if you just send a tweet to them
in open, they will do everything to solve your problem. Twitter is a tool where
you share your problem to one person but it reach to masses. That scare almost all
the companies and that is why they don’t stop till they resolve your problem.
So, if you want a better customer support, then contacting them via twitter is another
good way to do it and this is certain you will get the best support from them.
I am sure, these methods can help
you get better support from any customer care and you will not have any
annoying experience as well. And if you don’t get good response from one
method, then you can try another method as escalation and you will get support accordingly.
I hope it was helpful and
informative for you. Please do share your opinion in the comment section below.
And don’t forget to subscribe for future updates as well.
